Turn every machine fault into a fix you can prove

A fault alert or a customer complaint becomes an assigned job, not another notification. The technician gets the full context, proves the repair at the machine, and when you turn on outcome verification, Vendock confirms from the machine's own data that the fix held.

Faults and complaints become assigned jobs automatically
Repairs closed with photo proof and manager review
Know whether the fix held and catch repeat faults

Complaints straight from the machine

Every machine gets its own QR report-a-problem page. Customers scan it, the complaint arrives linked to the right machine, and a reply is drafted and ready for you to send. Refunds are tracked and approved by a person, never paid out automatically.

The right technician with the right context

Jobs go to the worker with the right skills, in the right area, with room in their day.

Full machine history on every job
AI investigation of the likely cause, ready before the visit
Required photos before a repair can close
Manager review of every submission

Proof the problem got solved

A closed ticket says the work was done. Turn on outcome verification and each incident stays tied to the machine after the visit, so you see Verified resolved or Fix did not hold, and a repeat fault is linked to the last repair instead of starting over.

From fault to verified fix

Detect: A telemetry alert or a customer complaint opens an incident on the machine.
Assign: Vendock creates the repair job and routes it to a qualified technician.
Repair and prove: The technician checks in with the machine's QR code and closes the job with photos.
Verify: A manager reviews the proof, and with outcome verification on, the machine's data confirms the fix held.

Frequently asked questions

How do customers report a broken vending machine?

They scan the QR code on the machine and fill in a short form. The report arrives in Vendock as a ticket linked to that machine.

Can Vendock assign repairs automatically?

Yes. Tasks are created from alerts and complaints automatically and assigned by skill, region and workload.

How do I know a repair actually worked?

Every repair closes with photo proof and a manager review. Turn on outcome verification and Vendock also checks the machine's own data after the visit and flags a fix that did not hold.

Does Vendock handle customer refunds?

It tracks them. A refund is investigated, verified on the machine and approved by a person before it is paid back.